The terms 'we' or 'our' makes reference to Book N Order Ltd. Our terms and conditions are subject to change without notice. By using our site or placing on order, you are agreeing to the terms below. To the extent permitted by law, we disclaim liability from any issues caused from usage of our site and system.
Orders that are already made can no longer be modified or changed. If an order is not made or it has been place at a later date, we will allow changes. Please contact us immediately to make any changes.
We reserve the right to cancel an order without providing reason but may be due to unavailability or an error in the pricing with our products. We will always inform you of any changes to your order and provide a refund if an order is cancelled by us. We will not be held liable for any damages by exercising this right. If you wish to cancel your order, please notify us immediately. Order cancellation is at our sole discretion. If your food has not been made yet, we will generally allow you to cancel and provide a refund. Once your order is made, you will no longer be able to cancel your order.
You are responsible for ensuring that the delivery address for their order is correct and unambiguous. We cannot guarantee a successful delivery if this condition is not met. If further explanation is needed, it should be provided in the 'notes' section
Our drivers will strive to deliver your order in the appointed time. However, unexpected delays may occur. Please be aware that restaurants can occasionally be delayed in their preparation, which we are not liable for. Additionally, drivers may get delayed due to bad weather or traffic conditions. We will do our best to notify you of any delays.
We reserve the right to disable our delivery service due to factors out of our control, like weather conditions, driver availability and other
Receiving your order
Upon arrival, the driver will attempt to make contact with you by ringing the doorbell or calling the provided phone number. If the call is not answered or the provided number is not available, and if contact cannot be made within 5 minutes, the driver will place the order in a safe place. For verification purposes, you may be asked in person to confirm details about your order.
Delivery Food Quality
We are not liable for the quality, quantity or packaging of the food you ordered. If something is missing or the restaurant got your order wrong, kindly contact them to rectify it
Book n Order is committed to customer satisfaction. If something about your order was wrong, you may be issued a complete or partial refund depending on the circumstances. If you believe that your order was not as described on the ordering page, contact us to help resolve the issue. All refund requests will be confirmed with the respective restaurants and delivery drivers before proceeding. Providing false information to our staff in order to sway the outcome of a refund request may result in being banned from our platform. Refunds will not be given for making the wrong order or choice. If you believe your order was not as advertised, please contact us and we will help resolve the issue. If a refund is issued, we will do it via the method you made payment. If payment is made via credit-card or EFTPOS, refunds can take up to 2 weeks to process but will generally take 3-5 business days.
All images and content on our site is either copyright to Book N Order or our 3rd party lincesors and must not be distributed, modified, reproduced or used for any purpose without our prior consent which can be refused at our discretion. This site may be printed but cannot be modified or used in any way for any commercial purpose.
Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Please advise of any dietary requirements or allergies. All prices are subject to change without notice.
By using this website, you are agreeing to our terms and conditions. We will do our best to ensure that all information on our website is accurate. We will not be liable for any damages that arise from incorrect or missing information and performance issues. Our site makes use of third party content, we do not give any representation or endorsement of these brands or products.